Contact us
Let’s Plan Your Adventure – Contact Ausangate trail Today!
Ausangate Trail is a trusted Peruvian travel agency and a Direct Local Tour Operator based in Cusco, specializing in unforgettable trekking experiences like the Ausangate Trek, Salkantay Trek, Choquequirao Trek, and the world-famous Inca Trail. If you have any questions about our treks, tours, or custom travel packages, we’d love to hear from you! You can expect a reply within 24 hours—often much sooner, depending on the time zone. If you don’t receive a response, please check your spam folder, as recent Google issues may affect email delivery.
Need assistance? Don’t hesitate to contact us here or send us an email directly at info@ausangatetrail.com. You can also call or message us on WhatsApp at +51 9745 451 429 – we’re available 24/7 to help you!
Travel assistance Cusco
- info@ausangatetrail.com
- +51 975 451 429
- RUC: 20613725131
- RUC: Melisha Internacional S.A.C.
- Apv.el Eden A -19 / San Sebastian - Cusco - peru
Office hours
- Monday to Friday 9:00 - 13:00 H & 15:00 - 19:00 H
- Saturday 9:00 to 13:00 H & From 17:00 to 19:00 H
Peru trekking contact
Frequently Asked Questions
Find quick answers to the most common questions about our tours, bookings, payments, and travel logistics in Cusco and Machu Picchu
How can I book a tour with your company?
Booking a tour with us is simple and secure. You can browse our website, choose the tour that best fits your interests, and click on the booking button to start the reservation process. Our platform allows you to provide your details and select your travel dates in just a few steps.
Once you complete the form, our team will confirm availability and send you a personalized itinerary with all the necessary details. You’ll also receive a payment link to secure your spot. We always recommend booking in advance, especially for popular routes like the Inca Trail.
If you prefer direct assistance, you can also contact us via email, WhatsApp, or through the contact form on this page. Our travel specialists are happy to guide you through the process and answer any questions before you book.
Do you offer customized or private tours?
Yes! In addition to our scheduled group tours, we specialize in creating customized experiences. If you’re traveling as a family, couple, or private group, we can adapt the itinerary to your preferences, pace, and interests.
Our team can arrange private guides, personalized transport, and unique activities to make your journey even more special. Whether you want a luxury trekking experience, a cultural immersion, or a slower-paced adventure, we can design the right package for you.
Private tours are also a great option for travelers who want flexibility with dates, more privacy, and a deeper connection with the places they visit. Just let us know your travel style, and we’ll take care of the rest
Can you help me with airport transfers and hotel reservations in Cusco?
Yes, we provide full travel assistance to make your trip easier. Our team can arrange airport transfers so that you are welcomed upon arrival in Cusco and taken directly to your hotel or starting point of your tour.
We also collaborate with trusted hotels in Cusco, Sacred Valley, and Aguas Calientes, offering a range of options from budget stays to luxury accommodations. We can include these in your travel package or book them separately at your request.
By booking transfers and hotels through us, you save time and avoid unnecessary stress. This way, you can focus on enjoying your trip while we handle all the logistics for you
What payment methods do you accept?
We offer several convenient payment methods to make your booking process easy. You can pay online using major credit and debit cards such as Visa, Mastercard, or American Express. Payments are processed securely through trusted platforms.
For international travelers, we also accept PayPal and bank transfers. This flexibility ensures that no matter where you are in the world, you can confirm your reservation quickly and without complications.
In Cusco, we can also accept cash payments in dollars or soles for certain services. However, we strongly recommend securing your booking online in advance to guarantee availability, especially during high season.
How far in advance should I book the Inca Trail or Salkantay trek?
The Inca Trail is the most popular trek to Machu Picchu, and permits are limited by the Peruvian government. We recommend booking at least 4 to 6 months in advance, especially if you plan to travel during high season (May to September).
For the Salkantay trek and other alternative routes like Ausangate or Lares, booking 2 to 3 months ahead is usually enough. These trails have more availability but still require preparation and proper logistics.
Booking in advance not only secures your spot but also allows us to organize everything smoothly — from permits and transportation to guides and accommodations — ensuring a stress-free adventure
What is the best way to contact you for urgent questions?
For urgent questions, the fastest way to reach us is via WhatsApp or phone. Our team is available 24/7 to assist you with last-minute changes, emergencies, or quick confirmations.
You can also send us an email for non-urgent inquiries. We usually reply within a few hours and always within 24 hours. If you prefer, the contact form on our website is another option, and all messages are sent directly to our reservations team.
No matter which channel you choose, our goal is to provide fast and reliable assistance. We know how important communication is when planning your trip to Cusco and Machu Picchu, so we are always here to help
